word
sp
{OOV}
sp
OKAY
SO
sp
IT'S
MORE
OF
A
LONG
TERM
sp
A
LONG
sp
TERM
sp
SOLUTION
BENEFIT
YEAH
sp
SO
sp
AND
OUR
COMPANY
TENDS
TO
LOOK
AT
sp
THINGS
sp
MORE
ON
THE
SHORT
sp
TERM
ANY
OTHER
sp
REASONS
sp
FOR
NOT
TRAINING
{OOV}
TIME
sp
FACTOR
sp
TIME
YOU
MAY
NOT
sp
HAVE
THE
SUPPORT
sp
OF
PEOPLE
sp
AROUND
YOU
BECAUSE
sp
SAYING
YOU'VE
GOT
sp
TA
sp
TRAIN
sp
SOMEBODY
ON
THE
LIST
FOR
INSTANCE
YOU'VE
GOT
TO
HAVE
sp
A
SPECIALIST
TO
sp
COME
IN
sp
AND
DO
THAT
SO
IT'S
NOT
SOMETHING
sp
YOU
DO
YOURSELF
sp
{OOV}
sp
NECESSARILY
BE
ABLE
sp
TO
TO
sp
MEET
YOUR
sp
REQUIREMENT
sp
SO
IT'S
NOT
ALWAYS
HAVING
THE
RESOURCES
YEAH
WHEN
YOU
NEED
sp
IT
sp
I
sp
THINK
AS
WELL
THOUGH
{GAP_ANONYMIZATION}
sp
OFTEN
SAY
ONE
THING
DON'T
sp
THEY
LIKE
sp
THEY
SPEND
ALL
THIS
MONEY
ON
sp
TRAINING
sp
MM
AND
THEY
HAVE
ALL
THESE
LIKE
REALLY
GOOD
IDEAS
{OOV}
sp
HEAD
sp
OFFICE
AND
AREA
OFFICE
AND
EVERYTHING
sp
{OOV}
LIKE
sp
IT
COUNTS
FOR
sp
VERY
LITTLE
UNLESS
YOU'VE
sp
GOT
THE
SUPPORT
sp
OF
sp
THE
{OOV}
YEAH
sp
AND
ALL
TOO
OFTEN
sp
ERM
sp
PEOPLE
ARE
sp
TAKING
sp
OFF
sp
DEPARTMENTS
sp
TO
DO
TRAINING
BUT
THEN
sp
IT'S
THE
sp
SAME
OLD
sp
THING
OF
sp
WELL
IT'S
THE
NEEDS
OF
THE
BUSINESS
MM
AND
YOU'VE
GOT
TO
GET
BACK
DOWN
ON
THE
SHOP
sp
DO
sp
IT
sp
MM
SO
YOU
sp
KNOW
sp
THERE'S
sp
NO
sp
POINT
IN
HAVING
sp
ALL
THESE
SYSTEMS
SET
UP
IF
sp
YOU
HAVEN'T
GOT
THE
SUPPORT
AT
sp
THE
BRANCH
sp
LEVEL
sp
FOR
IT
NO
sp
NO
sp
I
sp
AGREE
TOTALLY
sp
ERM
sp
{LG}
sp
THERE
IS
{OOV}
sp
COMING
OUT
WITH
sp
THE
SAME
OLD
sp
THING
AGAIN
sp
ONE
THING
ABOUT
LEADERSHIP
THROUGH
TEAM
WORK
sp
IS
THAT
IT
PUTS
sp
A
MUCH
sp
GREATER
sp
EMPHASIS
sp
ON
sp
TRAINING
sp
FOR
sp
THE
PURPOSES
sp
OF
sp
DELEGATION
sp
AND
THE
WORD
THAT
THEY
USE
sp
TO
DESCRIBE
THAT
sp
PIECE
IS
sp
EMPOWERMENT
sp
IT'S
sp
JUST
THAT
YOU
SEE
SO
MUCH
sp
OF
IT
NOT
JUST
LIKE
sp
STAFF
LIKE
sp
TRAINING
MANAGERS
AND
EVERYTHING
THEY'RE
TOLD
TO
STICK
UP
sp
AND
STICK
sp
UP
FOR
sp
THEIR
TRAINING
sp
AND
AT
THE
END
OF
THE
DAY
IT'S
OH
WELL
sp
IT'S
THE
NEEDS
OF
THE
sp
BUSINESS
sp
AND
ALL
sp
THAT
BUT
sp
AGA
sp
THE
COMPANY
{OOV}
THIS
sp
THIS
sp
{CG}
sp
X
AMOUNT
OF
sp
MONEY
sp
TO
BE
A
sp
TRAINEE
MM
AND
sp
THEN
THEY
CAN
EXPECT
THEM
AT
THE
END
OF
sp
LIKE
X
AMOUNT
OF
sp
TIME
TO
sp
BE
ABLE
sp
TO
TAKE
OVER
A
DEPARTMENT
THEN
WHEN
IT
sp
FALLS
sp
APART
THEY'RE
GON
NA
BE
sp
THE
ONE
TO
TAKE
IT
sp
SO
IT
COMES
BACK
TO
sp
THE
SHORT
ERM
sp
THING
AGAIN
YEAH
AND
sp
THE
sp
SHORT
sp
TERM
sp
GOAL
sp
I
THINK
WITH
sp
WITH
THE
TRAINEE
MANAGERS
sp
BEING
sp
PARTICULAR
sp
A
NEW
sp
SYSTEM
OF
sp
COMING
IN
WHEREBY
sp
IT
sp
WILL
sp
BE
sp
IT
WILL
BE
MORE
sp
DIFFICULT
sp
TO
ABUSE
sp
TRAINEE
MANAGERS
sp
BUT
HOW
sp
BECAUSE
sp
THEY'RE
GOING
TO
sp
HAVE
sp
TO
sp
AT
THE
END
OF
THEIR
sp
PERIOD
OF
WHETHER
IT'S
sp
A
YEAR
sp
OR
EIGHTEEN
MONTHS
sp
THEY
WILL
HOPEFULLY
BE
QUALIFIED
FOR
sp
A
NATIONAL
VOCATIONAL
sp
QUALIFICATION
LEVEL
THREE
sp
AND
IN
ORDER
TO
GAIN
THAT
sp
THEY
HAVE
sp
TO
sp
BE
ASSESSED
sp
CONSTANTLY
sp
THROUGHOUT
THEIR
EIGHTEEN
sp
MONTHS
sp
THERE'S
NO
sp
KIND
sp
OF
sp
THAT'S
sp
STILL
NOT
GON
NA
sp
THAT'S
sp
STILL
NOT
sp
GON
sp
NA
TAKE
sp
US
AWAY
FROM
sp
YOU
KNOW
{OOV}
SORRY
THERE'S
NOBODY
ON
sp
PRODUCE
TODAY
YOU'RE
GON
NA
sp
SORRY
sp
TRAINING
IS
OUT
OF
sp
THE
WINDOW
TODAY
{OOV}
sp
AND
MAYBE
sp
MAYBE
THE
DEPARTMENT
MANAGER
ON
PRODUCE
sp
I
DU
N
NO
GOES
SICK
OR
SOMETHING
AND
HE
HAS
TO
TAKE
OVER
sp
THERE
sp
FOR
TWO
OR
THREE
WEEKS
AND
IT'S
WELL
DON'T
WORRY
YOU
KNOW
sp
YOU'LL
GET
BACK
ON
TO
sp
THE
TRAINING
YES
sp
WHEN
STEVE
COMES
sp
BACK
I
sp
DU
sp
N
NO
MAYBE
I'M
JUST
CYNICAL
sp
{OOV}
NATIONAL
VOCATION
I
sp
I
sp
REALLY
sp
THINK
sp
THAT
sp
IT'S
WORSE
sp
BECAUSE
THEY'VE
NOT
sp
{OOV}
sp
WHEREAS
WHEN
I
WAS
sp
A
TRAINEE
YOU
HAD
sp
YOUR
SIX
WEEKS
sp
ON
PRODUCE
sp
YOUR
sp
SIX
sp
WEEKS
sp
ON
sp
WHATEVER
sp
{OOV}
IN
THE
BRANCH
sp
OF
sp
THAT
NOW
sp
AND
THEY
DIDN'T
HAVE
sp
THAT
THEY
HAVEN'T
GOT
ANY
sp
TRAINING
sp
PLAN
sp
SO
THEY'VE
GOT
NOTHING
TO
SAY
sp
WELL
sp
{OOV}
sp
CAREER
sp
BRANCH
sp
BRANCH
{OOV}
NEED
sp
HERE
AND
I
NEED
sp
TO
sp
BE
HERE
sp
AND
I
NEED
sp
TO
BE
HERE
sp
AND
THEY'RE
JUST
LEFT
sp
TO
GET
ON
TO
sp
THESE
sp
FIFTEEN
PROJECTS
sp
WHENEVER
sp
THEY
SHOULD
HAVE
BEEN
sp
SUPPLIED
WITH
THE
sp
PROGRAMME
sp
BY
sp
THE
sp
AREA
OFFICE
sp
WELL
THEY'VE
sp
THEY'VE
TOLD
ME
sp
THEY'VE
GOT
sp
TO
GO
{OOV}
A
A
sp
TUTOR
IT'S
sp
ANOTHER
BRANCH
sp
MANAGER
sp
AT
A
sp
DIFFERENT
sp
BRANCH
THEY'VE
sp
GOT
TO
WHAT
HAVE
A
TUTOR
AND
sp
THEY'VE
{OOV}
HE
WORKS
OUT
THE
{OOV}
sp
{OOV}
sp
WH
sp
WI
sp
WHAT
SHOULD
sp
BE
sp
HAPPENING
IS
sp
THAT
sp
EACH
sp
EACH
TRAINEE
sp
MANAGER
sp
WITHIN
sp
EACH
sp
BRANCH
sp
HAS
sp
AN
sp
ASSESSOR
sp
WITHIN
sp
THE
BRANCH
WHO
sp
WILL
BE
sp
ONE
sp
OF
THE
sp
DEPUTY
sp
MANAGERS
THEY
ALSO
sp
HAVE
A
sp
MENTOR
sp
WITHIN
sp
THE
BRANCH
sp
ERM
sp
AND
sp
EVENTUALLY
sp
ALL
THE
DEPART
sp
ALL
OF
sp
THE
TRAINING
{OOV}
ASSESSORS
SO
{OOV}
BE
HELD
sp
TO
GO
TO
ANOTHER
BRANCH
{OOV}
{OOV}
THEY
SHOULDN'T
BE
I
sp
THINK
THE
DIFFICULTY
AT
THE
MOMENT
BECAUSE
WITH
THAT
{OOV}
IT'S
A
TRIAL
sp
ONLY
A
CERTAIN
AMOUNT
OF
PEOPLE
HAVE
BEEN
TRAINED
IN
THOSE
ROLES
sp
AND
{OOV}
TRAINEES
ARE
MOVED
AROUND
A
LOT
{OOV}
PARDON
sp
{OOV}
RECEPTION
sp
{OOV}
sp
AT
THE
END
OF
THE
DAY
THAT
TRAINEE
sp
WILL
NOT
GET
sp
HIS
N
sp
V
Q
sp
AND
sp
WHAT'S
GOING
TO
HAPPEN
sp
IS
THAT
sp
BRANCH
sp
MANAGERS
sp
{OOV}
BE
sp
PENALIZED
sp
IF
sp
THAT
sp
HAPPENS
sp
WILL
THEY
BE
sp
PENALIZED
{OOV}
YEAH
sp
THAT'S
sp
TRUE
BUT
HOW
sp
HOW
ARE
THEY
sp
GON
sp
NA
sp
BE
PENALISED
IN
sp
THEIR
APPRAISALS
BECAUSE
IT'S
sp
A
NATIONAL
THING
sp
I
sp
MEAN
sp
IT'S
sp
SOMETHING
THE
COMPANY
IS
HOPING
sp
TO
GO
FORWARD
WITH
sp
THE
TIME
sp
IT'S
A
GOVERNMENT
sp
INITIATIVE
sp
IF
WE
ARE
OFFERING
TRAINEE
sp
MANAGERS
sp
WHEN
THEY
sp
JOIN
US
AN
sp
AN
sp
N
V
sp
Q
AND
THEY
DON'T
GET
IT
AT
sp
THE
END
OF
THEIR
TRAINING
sp
ONE
WE'RE
sp
GON
sp
NA
sp
HAVE
sp
PROBLEMS
RETAINING
sp
STAFF
AND
TWO
WE'RE
sp
NOT
MEETING
ERM
{OOV}
I
MEAN
sp
CAN
sp
THEY
sp
PROSECUTE
THEM
NO
YOU
WON'T
I
MEAN
sp
THERE
sp
WON'T
sp
BE
sp
CRIMINAL
sp
PROSECUTION
sp
OR
ANYTHING
LIKE
sp
THAT
BUT
ERM
sp
YOU
KNOW
THEY'LL
GET
A
LOT
OF
TROUBLE
AND
THERE'S
A
REGISTER
sp
THERE'S
sp
A
NATURAL
REGISTER
sp
OF
ASSESSORS
sp
AND
sp
IF
AN
ASSESSOR
IS
NOT
sp
SEEN
TO
BE
DOING
HIS
JOB
sp
HE'LL
GET
sp
STRUCK
sp
OFF
sp
BASICALLY
sp
AND
THAT
WILL
CAUSE
MAJOR
PROBLEMS
sp
THEN
sp
SO
sp
W
WHAT
ARE
THEY
GOING
TO
DO
BRANCH
sp
MANAGERS
sp
JUST
SLAP
HIS
WRISTS
IN
sp
HIS
APPRAISAL
AND
THEN
sp
{OOV}
MORE
OR
sp
LESS
WELL
AS
I
SAID
EARLIER
TODAY
{OOV}
APPRAISALS
ARE
BEING
CHANGED
ARE
BEING
sp
REWRITTEN
sp
BASICALLY
sp
SO
sp
THAT
YOURSELF
sp
AND
BRANCH
sp
MANAGERS
ARE
sp
MUCH
MORE
sp
ACCOUNTABLE
sp
FOR
sp
TRAINING
sp
DEVELOPMENT
sp
{OOV}
sp
YEAH
BUT
WHAT'S
GOING
TO
HAPPEN
TO
THE
BRANCH
sp
MANAGER
sp
NOTHING
sp
WHAT
SANCTIONS
ARE
GON
sp
NA
sp
BE
sp
TAKEN
EXACTLY
I
MEAN
WHAT
ARE
THEY
GON
NA
DO
sp
WELL
FOR
A
sp
YEAR
OR
SOMETHING
sp
I
WOULD
HAVE
THOUGHT
THE
THREAT
THAT
YOU'RE
NOT
GOING
TO
GET
ON
BECAUSE
sp
YOU'VE
HAD
A
CRAP
sp
APPRAISAL
sp
WOULD
BE
sp
FAIRLY
SIGNIFICANT
sp
AND
I
THINK
THAT
MOST
sp
BRANCH
MANAGERS
{OOV}
IS
sp
IS
ONE
sp
TRAINEE
sp
MANAGER
IMPORTANT
sp
ENOUGH
sp
TO
AFFECT
sp
HIS
sp
WHOLE
APPRAISAL
NO
sp
IT'S
NOT
IT'S
sp
NOT
{OOV}
IT'S
NOT
GOING
TO
BE
THE
TRAINEE
sp
MANAGER
sp
IT'S
NOT
GON
NA
JUST
BE
THE
TRAINEE
IT'S
GOING
TO
BE
EVERYBODY
sp
ALL
OF
THE
sp
MANAGEMENT
sp
TEAM
sp
WITHIN
sp
THE
BRANCH
sp
{OOV}
sp
BECOMES
sp
A
sp
M
sp
MUCH
MAJOR
sp
MORE
MAJOR
PART
OF
HIS
APPRAISAL
sp
THEN
sp
I
MEAN
BRANCH
sp
MANAGERS
sp
TEND
TO
BE
sp
FAIRLY
AMBITIOUS
sp
PEOPLE
sp
THEY'RE
NOT
GOING
TO
sp
WANT
TO
sp
BE
LET
sp
DOWN
ON
THAT
sp
I
sp
DON'T
sp
THINK
sp
ANYWAY
THAT'S
SOMETHING
sp
TO
sp
SPECULATE
ON
sp
ANY
OTHER
REASONS
sp
FOR
NOT
sp
SHOWING
DO
sp
YOU
THINK
sp
SOME
PEOPLE
DON'T
sp
TRAIN
sp
OTHER
PEOPLE
sp
TO
DO
THEIR
sp
JOBS
sp
BECAUSE
sp
THEY
WANT
TO
sp
KEEP
sp
THEIR
sp
JOBS
sp
FOR
THEMSELVES
{OOV}
OTHERWISE
sp
THEY
sp
START
TO
LOSE
sp
THEIR
sp
CONTROL
ALRIGHT
SO
sp
FEAR
OF
sp
LOSS
sp
OF
sp
CONTROL
sp
DO
YOU
THINK
THAT'S
sp
JUSTIFIED
sp
{GAP_ANONYMIZATION}
sp
NO
sp
{OOV}
BAD
sp
REASON
{OOV}
sp
NOT
sp
TRAINING
sp
YES
SO
I
THINK
YOU
KNOW
THE
MORE
YOU
TRAIN
PEOPLE
sp
THAT
sp
REALLY
GIVES
YOU
GREATER
sp
POWER
DOESN'T
IT
sp
ALSO
WHAT
ABOUT
THE
FEAR
THAT
sp
SOMEBODY'S
GON
NA
NOT
sp
GON
NA
DO
IT
AS
WELL
AS
YOU
sp
ANYBODY
COME
ACROSS
sp
THAT
sp
YEAH
ANDREW
sp
YES
SOMETIMES
GIVE
sp
IT
AWAY
AND
SAY
RIGHT
I'LL
sp
TEACH
YOU
sp
HOW
TO
sp
DO
sp
THIS
sp
WHEN
THEY
KEEP
COMING
BACK
AND
sp
SAYING
sp
WHAT
WH
{OOV}
sp
YOU'RE
RUNNING
sp
OUT
OF
sp
TIME
sp
AND
YOU
THINK
GIVE
IT
YOU
sp
CAN
{OOV}
IT'S
sp
QUITE
sp
COMMON
sp
IT
GOES
BACK
TO
THE
SHORT
TERM
THING
sp
YOU
sp
FEAR
THAT
sp
THEY
DON'T
DO
IT
sp
AS
WELL
{CG}
sp
I
REMEMBER
WHEN
sp
I
sp
WAS
sp
A
sp
TRAINEE
MANAGER
sp
ERM
I
WAS
NEVER
ALLOWED
sp
TO
DO
THE
{OOV}
EVER
I
sp
PRACTICALLY
NEVER
LOOKED
AT
THE
{OOV}
BASICALLY
BECAUSE
sp
THE
sp
PRODUCE
sp
MANAGER
WHO
WAS
sp
TRAINING
ME
sp
WAS
sp
SO
SCARED
sp
OF
sp
ME
MAKING
A
sp
COCK
sp
UP
sp
HE
NEVER
sp
NEVER
LEFT
sp
MY
sp
SIDE
sp
WHEN
sp
I
sp
WAS
sp
{OOV}
sp
I'VE
sp
GOT
A
TRAINEE
sp
MANAGER
sp
{OOV}
AT
sp
THE
MOMENT
sp
AND
I'VE
sp
BEEN
sp
TRYING
TO
{OOV}
HE'S
JUST
sp
MAKING
sp
SUCH
A
BALLS
UP
{LG}
IT'S
EASIER
sp
NOT
TO
THAT'S
HOW
sp
YOU
FEEL
ANYWAY
{OOV}
YEAH
sp
{OOV}
BUT
{OOV}
NOBODY'S
EVER
GON
NA
W
LEARN
ANYTHING
ARE
THEY
{OOV}
MONTHS
sp
{LG}
{OOV}
THIS
{OOV}
TO
A
{OOV}
AND
sp
YOU'RE
TOTALLY
IN
CHARGE
OF
IT
sp
YOU
WON'T
REALLY
GET
TO
GRIPS
AND
GET
{OOV}
I
CAN
sp
SEE
YOUR
POINT
{OOV}
LOVELY
{OOV}
I
sp
SEE
sp
YOU
{OOV}
THEN
sp
YEAH
{OOV}
AT
THE
END
YEAH
BUT
BUT
AT
sp
THE
END
OF
sp
THE
DAY
HOW'S
THAT
PERSON
GON
NA
LEARN
I
MEAN
sp
{OOV}
{OOV}
SITTING
THERE
AND
sp
WATCHING
ME
sp
YEAH
I
MEAN
SITTING
THERE
TOGETHER
sp
POSSIBLY
YEAH
FOR
A
GREATER
LENGTH
OF
TIME
sp
AND
HAVING
A
GO
sp
{OOV}
sp
SERVICES
{OOV}
sp
JUST
SAY
NO
sp
YOU'RE
DOING
sp
THAT
I'M
DOING
IT
sp
{OOV}
MOST
TIMES
sp
{OOV}
KEEP
INTERFERING
ALL
THE
sp
TIME
sp
{CG}
MM
sp
ARE
{OOV}
A
BIT
sp
SORT
sp
OF
sp
RIGHT
NOW
{OOV}
WE
{OOV}
A
LOT
MORE
sp
PROBLEM
sp
MM
sp
IT'S
A
RISK
sp
BASICALLY
YEAH
sp
TRAINING
PEOPLE
IS
A
sp
RISK
{OOV}
AT
THE
END
OF
THE
DAY
YEAH
sp
WHEN
I
WAS
A
TRAINEE
MY
sp
DEPUTY
sp
FRESH
sp
FOODS
WENT
{OOV}
IT
sp
WITH
sp
ME
sp
AND
LIKE
sp
HE'D
SIT
THERE
AND
HE'D
SAY
sp
RIGHT
THIS
sp
IS
HOW
YOU
sp
DO
IT
sp
AT
FIRST
sp
AND
sp
THEN
HE'D
LET
sp
ME
sp
DO
SOME
sp
AND
sp
WELL
sp
I'D
DO
THEM
AND
HE'D
SAY
sp
WHY
HAVE
YOU
DONE
THAT
AND
I'D
sp
TELL
sp
HIM
AND
sp
THEN
HE'D
LET
ME
DO
IT
sp
MM
AND
CHECK
IT
AFTERWARDS
sp
MM
AND
sp
THAT
WORKED
REALLY
WELL
sp
SO
sp
THAT'S
ONE
WAY
YOU
THINK
THAT
PEOPLE
LEARNT
sp
HOW
sp
HOW
ELSE
DO
YOU
THINK
PEOPLE
BENEFIT
sp
FROM
sp
LEARNING
WELL
sp
{OOV}
PHRASE
THAT
sp
ONE
sp
BY
MISTAKES
HOW
DO
HOW
DO
sp
PEOPLE
LEARN
sp
BY
THEIR
sp
MISTAKES
sp
BY
MAKING
sp
MISTAKES
sp
BY
SOMEBODY
SITTING
DOWN
AND
sp
EXPLAINING
sp
THINGS
TO
sp
THEM
sp
SHOWING
YOU
PHYSICALLY
HOW
TO
DO
IT
TO
{OOV}
SITTING
WITH
THAT'S
WHAT
sp
THEY
sp
CALL
sp
IT
ISN'T
IT
sp
{OOV}
THEN
SHOWING
THEM
sp
THE
RESULTS
OF
WHAT
THEY'VE
ACTUALLY
DONE
sp
MM
YEAH
OKAY
sp
SO
IT'S
A
VERY
MUCH
A
TWO
WAY
COMMUNICATION
sp
SPENDING
TIME
sp
WITH
THEM
{CG}
sp
THAT
EXPLANATION
COMES
INTO
IT
A
GREAT
DEAL
sp
REALLY
ERM
CAN
I
sp
HAVE
A
VOLUNTEER
sp
PLEASE
sp
NOT
sp
GON
NA
SET
FIRE
sp
TO
sp
YOU
{OOV}
OKAY
sp
RIGHT
ALEX
I
HAVE
SOMETHING
I
NEEDED
sp
TO
sp
TELL
sp
YOU
sp
I
AM
IN
FACT
NOT
sp
FROM
RETAIL
TRAINING
sp
I
sp
AM
AN
ALIEN
sp
FROM
THE
sp
PLANET
ZOG
OKAY
sp
{LG}
sp
AND
I
NEED
sp
YOU
TO
TELL
ME
sp
HOW
TO
sp
LIGHT
A
MATCH
sp
I'M
AN
ALIEN
REMEMBER
sp
CAN
sp
YOU
UNDERSTAND
IT
CAN
sp
YOU
UNDERSTAND
MY
LANGUAGE
sp
I
SPEAK
PLAIN
ENGLISH
sp
RIGHT
sp
TAKE
THAT
sp
BOX
sp
PUT
sp
IN
FLAT
IN
YOUR
HAND
sp
YOU
ARE
NOT
ALLOWED
sp
TO
TOUCH
sp
ME
OR
THE
BOX
{LG}
{OOV}
QUITE
sp
EASY
sp
{OOV}
sp
TAKE
YOUR
TWO
FINGERS
LIKE
THAT
NO
sp
THE
sp
OTHER
HAND
sp
{LG}
sp
{OOV}
sp
BOX
DIFFICULT
sp
CARRY
sp
ON
sp
PICK
IT
UP
sp
{LG}
sp
WITH
YOUR
HAND
sp
PUT
IT
IN
sp
THE
sp
PALM
OF
YOUR
HAND
sp
TWO
FINGERS
THIS
HAND
sp
GENTLY
sp
HOLD
THE
BOX
sp
HOLD
THE
BOX
sp
STEP
IN
THE
BOX
{LG}
sp
{LG}
sp
S
sp
STRIKE
sp
IT
sp
ON
THE
EDGE
ON
THE
EDGE
ON
THE
TOP
DO
THE
OTHER
END
{OOV}
sp
THE
sp
MATCH
sp
TURN
THE
sp
MATCH
sp
ROUND
RIGHT
DO
sp
IT
AGAIN
THANK
sp
YOU
AGAIN
AGAIN
sp
RIGHT
THANK
sp
YOU
VERY
sp
MUCH
sp
{GAP_ANONYMIZATION}
sp
SORRY
sp
FOR
GIVING
YOU
A
HARD
sp
TIME
sp
THERE
OKAY
sp
WHAT
DID
WE
LEARN
FROM
THAT
I
sp
CAN
SPEAK
ZOG
sp
{LG}
sp
YEAH
APART
FROM
THE
FACT
THAT
TH
ABOUT
THAT
sp
WHAT
DID
WE
LEARN
FROM
sp
THAT
sp
{OOV}
YEAH
sp
WHAT
DID
ALEX
sp
ASSUME
WITH
ME
THERE
sp
THAT
YOU
UNDERSTOOD
sp
THAT
YOU
UNDERSTOOD
YEAH
sp
THAT
I
UNDERSTOOD
sp
WHAT
I
WANTED
YOU
sp
TO
DO
STRAIGHT
sp
AWAY
THE
ACTIONS
sp
SO
WE
TALKED
ABOUT
THE
EDGE
WE
TALKED
ABOUT
sp
PICK
IT
UP
sp
YOU
ASSUMED
I
WOULD
KNOW
TO
PICK
IT
UP
sp
TO
sp
LIKE
THAT
AND
I
GRABBED
IT
LIKE
sp
THAT
sp
OKAY
HAS
ANYBODY
EVER
ASSUMED
sp
THINGS
WITH
sp
PEOPLE
THAT
THEY'VE
BEEN
TRAINING
sp
{OOV}
sp
WHAT
HAVE
YOU
ASSUMED
sp
WRONGLY
THAT
sp
THEY
WOULD
PICK
UP
THINGS
AS
QUICKLY
sp
OR
sp
AS
QUICK
AS
YOU
sp
HAVE
sp
PICKED
sp
THEM
UP
sp
YEAH
sp
THAT
THEY
LEARN
sp
LIKE
YOU
DO
THAT
THEY
WOULD
sp
THEY
sp
WOULD
sp
CLONE
sp
YOU
sp
SO
IF
sp
YOU
THINK
sp
TO
ER
sp
YOU
WERE
sp
TRAINED
sp
ON
SOMETHING
sp
YOU
THINK
sp
WELL
sp
WE
SHOULD
KNOW
THAT
sp
BECAUSE
I
KNEW
sp
THAT
I
sp
MEAN
sp
THAT'S
sp
PROBABLY
sp
A
sp
BIG
MISTAKE
sp
WE
ALL
sp
MAKE
sp
RIGHT
sp
SO
INTERPRETATE
IN
DIFFERENT
sp
WAYS
sp
DON'T
sp
THEY
YEAH
PEOPLE
sp
HAVE
sp
GOT
DIFFERENT
sp
LEVELS
sp
DIFFERENT
sp
SPEEDS
sp
IF
sp
YOU
sp
LIKE
sp
WHAT
ELSE
sp
THE
JARGON
sp
WHEN
SOMEBODY'S
sp
NEW
sp
YOU
PRESUME
sp
THEY
KNOW
sp
THE
sp
WORD
sp
PLINTH
sp
{OOV}
YEAH
sp
ANOTHER
EXAMPLE
OF
sp
THAT
sp
WHEN
A
COLLEAGUE
OF
MINE
JOINED
sp
{GAP_ANONYMIZATION}
sp
AS
sp
A
TRAINEE
sp
MANAGER
SHE
WAS
BEING
SHOWN
ROUND
sp
THE
BRANCH
sp
BY
sp
THE
sp
SECTION
{OOV}
sp
AND
AS
sp
THEY
sp
WENT
sp
THEY
sp
WERE
sp
WALKING
sp
ALONG
sp
SHE
sp
SAID
OH
THIS
sp
IS
THE
{OOV}
ROOM
AND
SUSIE
sp
THOUGHT
sp
WHAT'S
sp
IT
A
sp
BUFF
sp
{OOV}
AND
sp
SHE
sp
SAID
sp
THAT'S
{OOV}
RACKING
sp
AND
SUSIE
sp
SAID
sp
WHAT'S
sp
THE
sp
{OOV}
sp
OVERS
sp
RACKING
sp
SHE
sp
SAID
sp
IT'S
sp
WHERE
WE
KEEP
sp
THE
sp
B
sp
LINE
sp
OVERS
sp
{LG}
sp
WHICH
sp
DIDN'T
sp
HELP
sp
VERY
sp
MUCH
sp
I
sp
MEAN
sp
DID
sp
ANYBODY
{OOV}
sp
SIMILAR
sp
EXPERIENCES
YEAH
WHEN
sp
YOU
sp
JOIN
THE
COMPANY
THERE'S
SO
MANY
J
S
WORDS
sp
I
sp
MEAN
sp
YOU
JUST
sp
YOU
sp
JUST
I
sp
MEAN
sp
HALF
sp
OF
sp
IT
GOES
sp
OVER
sp
YOUR
sp
HEAD
sp
I
sp
MEAN
IT'S
GET
sp
THAT
GO
GET
THAT
sp
OUT
sp
OF
sp
THE
sp
BUFFER
sp
ROOM
{OOV}
sp
WHERE
THE
sp
HELL
sp
IS
THAT
sp
YEAH
sp
I
sp
THINK
sp
THAT'S
sp
SOMETHING
sp
WE'VE
sp
GOT
TO
sp
BE
sp
CAREFUL
sp
OF
SO
sp
IT'S
sp
JARGON
sp
IT'S
sp
ASSUMING
PEOPLE
sp
WILL
sp
PICK
THINGS
sp
UP
sp
AS
sp
QUICKLY
sp
AS
sp
WE
sp
HAVE
AND
sp
IT'S
sp
NOT
RECOGNISING
sp
THAT
PEOPLE
HAVE
DIFFERENT
INTERPRETATIONS
{OOV}
I'M
GOING
ASK
YOU
TO
DO
AN
EXERCISE
sp
NOW
AND
sp
SPLIT
sp
YOU
sp
INTO
sp
GROUPS
OF
THREE
sp
IF
sp
YOU
sp
JUST
sp
SIT
STAY
WHERE
YOU
sp
ARE
{OOV}
sp
THANK
sp
YOU
{OOV}
sp
TABLE
sp
{OOV}
YOU
THREE
ONE
OF
YOU
IN
EACH
GROUP
WHO
PUT
YOUR
sp
HAND
UP
IF
sp
YOU'RE
sp
GOOD
AT
MAKING
A
sp
PAPER
AEROPLANE
{LG}
sp
{OOV}
sp
ONE
sp
PERSON
sp
IN
sp
EACH
GROUP
sp
ONE
sp
PERSON
sp
IN
EACH
sp
GROUP
sp
{OOV}
sp
RIGHT
sp
YOUR
sp
{OOV}
TRAINING
sp
YOU'RE
sp
THE
sp
TRAINERS
sp
{OOV}
WE
sp
ALSO
sp
NEED
ONE
sp
PERSON
IN
sp
EACH
sp
GROUP
sp
WHO'S
sp
CRAP
sp
AT
sp
MAKING
PAPER
sp
AEROPLANES
sp
{OOV}
sp
ALRIGHT
sp
{LG}
sp
{OOV}
THE
OTHER
PERSON
sp
IS
sp
GOING
sp
TO
sp
BE
sp
THE
sp
OBSERVER
sp
RIGHT
{OOV}
NOW
YOU'VE
sp
GOT
FIFTEEN
sp
MINUTES
IN
sp
WHICH
sp
THE
sp
TRAINER
sp
HAS
sp
GOT
TO
TEACH
sp
THE
sp
PERSON
sp
WHO'S
{OOV}
sp
MAKING
sp
PAPER
sp
AEROPLANES
HOW
sp
TO
MAKE
sp
THEM
ALRIGHT
AND
TELL
THEM
{OOV}
{OOV}
I
WANT
THE
OBSERVER
TO
NOTE
THE
TRAINING
METHODS
sp
USED
sp
WHAT
sp
BASICALLY
WENT
ON
AND
AT
sp
THE
END
sp
OF
THE
DAY
I
sp
WILL
sp
SEE
sp
THE
PERSON
WHO'S
sp
BEEN
IN
sp
TRAINING
MAKE
A
PAPER
AEROPLANE
AND
sp
I
WILL
sp
JUDGE
THESE
ON
TWO
sp
CRITERIAS
sp
{OOV}
sp
FIRSTLY
ON
sp
HOW
sp
FAR
IT
sp
FLIES
sp
AND
SECONDLY
ON
ITS
sp
AESTHETIC
VALUE
FIRST
sp
CAN
I
sp
JUST
sp
ASK
AS
sp
AS
sp
SOMEBODY
WHO'S
sp
BUILDING
sp
A
sp
PAPER
AEROPLANE
sp
{OOV}
sp
YOU
sp
GOT
sp
{OOV}
ASSUMPTION
WHATSOEVER
SO
sp
AM
sp
I
sp
SUPPOSED
sp
TO
SAY
sp
I
sp
DON'T
KNOW
THE
sp
FIRST
sp
THING
sp
ABOUT
sp
MAKING
sp
A
sp
PAPER
sp
AEROPLANE
sp
YOU
sp
{OOV}
sp
YOU
sp
TOLD
sp
ME
sp
{OOV}
sp
THAT'S
sp
SOMETHING
YOU
HAVE
TO
sp
EXPLORE
FOR
YOURSELF
sp
RIGHT
{OOV}
sp
{OOV}
sp
SO
sp
IF
sp
YOU
sp
JUST
sp
USE
sp
ONE
sp
SHEET
sp
OF
sp
A
sp
FOUR
sp
DOES
sp
{OOV}
sp
YOU
CAN
sp
GO
sp
OUT
ON
sp
THE
LANDING
IF
YOU
WANT
sp
TO
{OOV}
sp
TRAINING
sp
METHOD
YOU
COULD
sp
USE
IS
sp
ER
{OOV}
sp
{OOV}
YEAH
YOU
CAN
sp
GO
sp
OUT
sp
IN
sp
THE
sp
HALL
OR
GO
IN
sp
THE
SYNDICATE
sp
ROOM
sp
{OOV}
sp
FOLD
IT
DOWN
{OOV}
sp
{OOV}
sp
YES
DO
THE
sp
SAME
sp
THING
AGAIN
{OOV}
sp
LIKE
THAT
YES
sp
{LG}
YEAH
{OOV}
sp
OKAY
sp
RIGHT
{OOV}
sp
{OOV}
sp
LIKE
sp
THAT
YEAH
sp
{OOV}
sp
WELL
ACTUALLY
sp
WE'RE
sp
GON
NA
{OOV}
sp
{OOV}
sp
{OOV}
sp
THAT'S
sp
NOT
VERY
NICE
sp
IS
sp
IT
{OOV}
{OOV}
sp
{OOV}
DO
IT
sp
ON
MY
sp
OWN
sp
I'VE
GOT
TA
TRY
{OOV}
sp
{OOV}
sp
EXCELLENT
sp
BEAUTIFUL
sp
{OOV}
sp
{CG}
sp
{OOV}
sp
{OOV}
sp
TAKE
sp
IT
sp
AWAY
{OOV}
sp
{OOV}
sp
{LG}
sp
{OOV}
sp
{OOV}
ARE
sp
YOU
sp
WAITING
sp
FOR
sp
THIS
sp
NO
WE'VE
GOT
sp
YOU'VE
sp
GOT
sp
UNTIL
sp
TWENTY
FIVE
PAST
{OOV}
sp
I
THINK
WE'RE
ALL
sp
READY
sp
{OOV}
sp
IF
sp
YOU'RE
sp
ALL
sp
READY
sp
GO
sp
AND
GET
THE
OTHER
sp
GROUP
sp
{OOV}
sp
{LG}
sp
{OOV}
sp
OH
T
sp
TONY
sp
{OOV}
DOWN
THERE
sp
{OOV}
sp
SPITFIRES
{OOV}
sp
{OOV}
YEAH
I
KNOW
{OOV}
{OOV}
WOULD
sp
HAVE
GONE
sp
FIRST
sp
{OOV}
sp
{OOV}
GROUP
sp
ONE
sp
{OOV}
sp
HAVE
WE
sp
GOT
sp
TO
MAKE
ONE
sp
IN
FRONT
OF
sp
YOU
NO
sp
NO
sp
YOU
sp
DON'T
sp
HAVE
sp
TO
MAKE
ONE
sp
USING
sp
YOUR
AEROPLANE
sp
YOUR
sp
PROTOTYPE
ERM
sp
WOULD
sp
YOU
sp
LIKE
TO
COME
AND
HAVE
sp
A
TEST
FLIGHT
OKAY
{OOV}
WHO'S
THE
sp
TRAINEE
sp
YOU
sp
ARE
{OOV}
{OOV}
RIGHT
sp
OKAY
sp
THANK
sp
YOU
GROUP
NUMBER
TWO
{OOV}
{OOV}
sp
{OOV}
ERM
sp
OKAY
sp
ERM
sp
{OOV}
sp
THANK
sp
YOU
{OOV}
THIS
sp
IS
A
WORK
sp
OF
sp
ART
sp
THIS
sp
{LG}
THANK
sp
YOU
sp
NEXT
sp
ONE
sp
{OOV}
WALLY
sp
{LG}
sp
{OOV}
OKAY
sp
WELL
sp
THE
sp
ONE
THAT
sp
WENT
THE
FURTHEST
WAS
THAT
sp
ONE
sp
WENT
FURTHER
{OOV}
OKAY
sp
WELL
sp
I
sp
THINK
sp
IN
sp
AESTHETIC
TERMS
THEY'RE
BOTH
AWFUL
sp
{OOV}
THIS
ONE'S
A
sp
LITTLE
sp
BIT
OF
ORNAMENTATION
YOU'VE
sp
CRACKED
sp
IT
sp
{OOV}
sp
{OOV}
I
THINK
IT
sp
IS
sp
GOING
sp
TO
HAVE
sp
TO
sp
BE
sp
A
DRAW
ATTRACTIVE
sp
BUT
IT
DIDN'T
FLY
sp
VERY
sp
FAR
sp
PROBABLY
sp
THE
sp
AIM
sp
OF
sp
THE
sp
GAME
sp
THE
sp
ONES
sp
THAT
sp
FLEW
ARE
sp
ALL
sp
DESIGNED
sp
WITH
A
SERIAL
sp
NUMBER
{OOV}
sp
THE
SAME
I
DO
BELIEVE
{OOV}
THEIR
DESIGN
sp
S
sp
THE
SAME
sp
THEIR
DESIGN
sp
S
sp
THE
sp
SAME
sp
JUST
TO
FINISH
sp
THEN
TRAINERS
WHO
WAS
sp
THE
sp
TRAINER
FROM
THIS
GROUP
HE
sp
WAS
sp
I
sp
WAS
THE
TRAINEE
YOU
sp
WERE
sp
THE
sp
TRAINER
sp
WEREN'T
sp
YOU
sp
{OOV}
sp
NO
I
WAS
TRAINEE
sp
YOU
sp
YOU
sp
WERE
sp
TEACHING
sp
YOU
sp
WERE
sp
TEACHING
sp
WHO
WAS
TEACHING
WHO
sp
{OOV}
sp
ALEX
sp
YOU
sp
WERE
sp
{OOV}
THE
OBSERVERS
WHAT
sp
HAPPENED
sp
TELL
ME
WHAT
WHAT
sp
HAPPENED
{OOV}
THE
FIRST
sp
THING
sp
{OOV}
sp
EXPLAINED
sp
{OOV}
sp
EXACTLY
sp
WHAT
sp
THE
sp
PROCESS
sp
WAS
sp
GOING
TO
sp
BE
sp
{OOV}
RIGHT
sp
THEN
HE
sp
ACTUALLY
sp
MADE
sp
A
sp
PAPER
AEROPLANE
SO
THAT
SHE
HAD
sp
AN
EXAMPLE
sp
IN
FRONT
sp
OF
sp
HER
sp
THAT
sp
SHE
sp
CAN
sp
LOOK
AT
sp
TO
SEE
sp
WHAT
SHE
IS
sp
AIMING
FOR
MM
sp
MM
ERM
AND
THEN
WHAT
HE
DID
WAS
sp
HE
sp
THEY
sp
WENT
sp
THROUGH
sp
IT
TOGETHER
AND
sp
HE
SHOWED
sp
HER
sp
WHAT
TO
DO
AND
sp
SHE
sp
FOLLOWED
HIM
sp
AND
sp
AND
AS
SHE
sp
DID
sp
THINGS
sp
RIGHT
HE
sp
PRAISED
HER
AND
GAVE
sp
HER
FEEDBACK
sp
AND
SAID
SHE'D
sp
DONE
sp
IT
sp
CORRECTLY
sp
AND
sp
THEN
sp
THEN
WHEN
sp
THERE
sp
WERE
sp
THINGS
{GAP_ANONYMIZATION}
DIDN'T
sp
UNDERSTAND
SHE
sp
QUESTIONED
sp
HIM
AND
THEN
sp
HE
sp
CLARIFIED
HER
MM
IT
sp
WORKED
WELL
OKAY
THANK
YOU
WHAT
ABOUT
THE
REST
sp
NEXT
sp
NEXT
sp
OBSERVER
sp
{GAP_ANONYMIZATION}
MADE
sp
AN
AEROPLANE
sp
VERY
sp
QUICKLY
sp
FIRST
WHICH
sp
I
sp
THINK
sp
WAS
sp
HIS
sp
BIG
sp
MISTAKE
BECAUSE
HE
THEN
sp
TRIED
TO
EXPLAIN
TO
sp
{GAP_ANONYMIZATION}
HOW
TO
sp
MAKE
IT
AND
KEPT
sp
WANTING
TO
sp
TOUCH
sp
HER
sp
AEROPLANE
sp
AND
sp
YOU'VE
sp
BASICALLY
I
THINK
THE
MISTAKE
YOU
MADE
BASICALLY
WAS
sp
{OOV}
sp
HE
sp
HE
DIDN'T
sp
MAKE
sp
ONE
sp
AT
sp
THE
SAME
sp
TIME
sp
AS
YOU
KNOW
TO
ACTUALLY
sp
SHOW
THE
FOLDS
sp
AND
sp
THAT
{OOV}
sp
{OOV}
sp
TO
GET
sp
BOTH
{OOV}
{OOV}
EXACTLY
HALF
sp
WAY
THROUGH
TO
CHANGING
DESIGN
sp
SO
IT
WAS
sp
NOTHING
sp
LIKE
{OOV}
{OOV}
OKAY
sp
WHAT
ABOUT
sp
THE
sp
NEXT
sp
ERM
sp
{OOV}
TO
sp
SAY
{OOV}
sp
THEY
sp
MADE
ONE
TOGETHER
YEAH
sp
AND
sp
{GAP_ANONYMIZATION}
FOLLOWED
ALL
THE
INSTRUCTIONS
sp
AND
SHE
WASN'T
SURE
SHE
sp
ASKED
AND
sp
THEN
MAKE
ONE
sp
ON
sp
HER
OWN
AND
sp
THEN
sp
{OOV}
sp
RIGHT
sp
THANK
YOU
{OOV}
NEXT
{OOV}
WE
MADE
ONE
TOGETHER
sp
ONE
EACH
IN
sp
STEP
BY
sp
STEP
sp
SO
WE
sp
SHOWED
EM
sp
WHAT
sp
TO
sp
DO
sp
AND
sp
THEN
IF
YOU
sp
WEREN'T
sp
SURE
sp
YOU
ASKED
sp
OR
sp
IF
HE
WASN'T
DOING
sp
IT
RIGHT
sp
SO
THEY
DID
IT
TOGETHER
{OOV}
TECHNICAL
ERM
SITUATION
sp
{OOV}
{LG}
{OOV}
BIT
COMPLICATED
{OOV}
{LG}
HOW
sp
ABOUT
sp
THE
NEXT
GROUP
NEXT
OBSERVER
YEAH
THEY
DID
IT
sp
TOGETHER
ERM
sp
STEP
BY
sp
STEP
sp
ERM
IT
sp
WAS
OKAY
SHE
sp
QUESTIONED
IF
SHE
sp
DIDN'T
KNOW
WHAT
sp
WE
WERE
SAYING
sp
ERM
{OOV}
sp
WASN'T
THAT
SPECIFIC
sp
{OOV}
sp
BUT
sp
THEN
SHE
sp
MADE
ONE
HERSELF
sp
FOLLOWING
HIS
INSTRUCTIONS
sp
OKAY
sp
THANK
YOU
AND
WHAT
ABOUT
THE
LAST
sp
GROUP
sp
YEAH
sp
THAT
WAS
GOOD
sp
SIMILAR
SORT
OF
THING
sp
REALLY
SHOWING
{OOV}
SORT
OF
THING
BY
EXAMPLE
MM
sp
MADE
ONE
AT
THE
SAME
sp
TIME
TOGETHER
sp
MM
MM
sp
ERM
ERM
sp
THEY
JUST
WENT
THROUGH
IT
LIKE
THAT
sp
AND
THEN
HE
GAVE
HER
INSTRUCTIONS
ON
sp
HOW
TO
FLY
IT
AS
WELL
HOW
TO
THROW
IT
sp
RIGHT
sp
AND
ERM
PRACTICE
AT
ACTUALLY
MAKING
IT
{OOV}
OKAY
sp
SO
sp
THERE'S
sp
LOTS
OF
sp
SHOWING
SOMEBODY
sp
ACTUALLY
sp
DEMONSTRATING
sp
HOW
sp
SOMETHING
IS
MADE
THEN
DOING
sp
IT
TOGETHER
sp
STEP
sp
BY
sp
STEP
sp
AND
AS
YOU
SAY
sp
FOLLOW
UP
sp
WITH
GOING
THROUGH
THE
WHOLE
STAGE
sp
NOT
sp
JUST
MAKING
sp
THE
PLANE
sp
BUT
ACTUALLY
DEMONSTRATING
sp
HOW
sp
IT
WORKS
sp
ALRIGHT
sp
I
MEAN
YOU
SAID
THERE
THAT
sp
PEOPLE
sp
TENDED
sp
TO
ASK
QUESTIONS
IF
sp
THEY
sp
DIDN'T
sp
UNDERSTAND
sp
DID
ANY
OF
YOU
ACTUALLY
sp
SAY
sp
AT
sp
THE
sp
BEGINNING
sp
IF
YOU
HAVE
ANY
QUESTIONS
sp
WHILE
I'M
GOING
sp
ALONG
PLEASE
sp
ASK
sp
NO
sp
MEAN
YOU'RE
ALL
QUITE
sp
AN
OBSERVANT
BUNCH
HERE
YES
sp
SO
YOU
ALL
TOOK
sp
THE
INITIATIVE
TO
sp
ASK
QUESTIONS
sp
AS
sp
YOU
sp
GO
ALONG
sp
WITHOUT
NECESSARILY
BEING
INVITED
sp
TO
sp
SOME
PEOPLE
WON'T
DO
THAT
sp
SOME
PEOPLE
WOULD
sp
FEEL
sp
SILLY
sp
IF
THEY'RE
ASKING
QUESTIONS
{OOV}
{OOV}
DID
sp
THAT
{OOV}
sp
RIGHT
sp
I
sp
THINK
sp
THAT
THAT'S
sp
A
sp
GOOD
sp
POINT
sp
TO
sp
REMEMBER
sp
WHEN
YOU'RE
TRAINING
sp
SOMEBODY
WHAT
ARE
THE
GENERAL
sp
POINTS
FROM
sp
THAT
sp
{OOV}
PRAISE
PRAISE
sp
DID
sp
DID
{GAP_ANONYMIZATION}
PRAISE
YOU
{OOV}
HE
sp
DID
WHEN
sp
I
WASN'T
sp
ACTING
THICK
sp
RIGHT
{LG}
{OOV}
sp
SO
HE
WAS
sp
MAKING
YOU
FEEL
AS
IF
sp
YOU
WERE
GETTING
SOMEWHERE
{OOV}
{OOV}
{LG}
{OOV}
{OOV}
FINALLY
THEN
{OOV}
IF
I
CAN
JUST
HAVE
YOUR
ATTENTION
sp
FOR
A
MOMENT
sp
THERE
ARE
sp
VARIOUS
sp
STEPS
sp
WHEN
YOU'RE
TRAINING
SOMEBODY
sp
THEY
GO
THROUGH
A
NUMBER
OF
STEPS
sp
THE
FIRST
ONE
sp
IS
WHAT
WE
CALL
sp
UNCONSCIOUS
sp
INCOMPETENCE
sp
IN
THAT
WHEN
sp
SOMEBODY
HAS
JUST
sp
JOINED
sp
INTO
sp
THE
STORE
sp
FOR
INSTANCE
sp
JOINS
sp
THE
sp
COMPANY
sp
THEY
DON'T
sp
KNOW
sp
WHAT
sp
THEY
sp
DON'T
sp
KNOW
sp
OKAY
SO
sp
THAT'S
UNCONSCIOUS
sp
INCOMPETENCE
sp
THE
NEXT
sp
STAGE
IS
sp
WHEN
THEY
GET
sp
TO
CONSCIOUS
sp
INCOMPETENCE
sp
OKAY
sp
SO
THEY
sp
THEY
KNOW
sp
WHAT'S
EXPECTED
OF
sp
THEM
sp
BUT
THEY
sp
WOULD
sp
WITHOUT
HAVING
HAD
THE
PRACTICE
sp
OR
THE
EXPERIENCE
sp
ARE
sp
STILL
sp
AT
AN
INCOMPETENT
sp
STAGE
sp
THEY
sp
STILL
ARE
UNABLE
TO
CARRY
sp
OUT
sp
THE
sp
JOB
sp
THIRDLY
sp
PEOPLE
REACH
sp
A
STAGE
sp
OF
WHAT
WE
sp
CONSCIOUS
sp
COMPETENCE
sp
IN
THAT
THEY'RE
VERY
AWARE
OF
WHAT
sp
THEY'RE
DOING
AND
THEY'RE
DOING
sp
IT
sp
CORRECTLY
sp
BUT
THEY'RE
sp
STILL
AT
THAT
STAGE
WHERE
THEY'RE
FAIRLY
NEW
sp
AND
THEY'RE
VERY
CONSCIOUS
sp
OF
WHAT
sp
THEY'RE
DOING
sp
LASTLY
sp
WHICH
IS
SOMETHING
sp
WE
ALL
REACH
sp
EVENTUALLY
sp
HOPEFULLY
IS
sp
WHAT
WE
CALL
sp
UNCONSCIOUS
sp
COMPETENCE
sp
WHEN
YOU
KNOW
HOW
TO
sp
DO
SOMETHING
sp
SO
WELL
sp
THAT
YOU
DO
IT
UN
WITHOUT
THINKING
IT'S
LIKE
DRIVING
sp
TEACHING
SOMEBODY
sp
TO
DRIVE
sp
WHEN
YOU'VE
DRIVEN
YOURSELF
sp
FOR
A
NUMBER
sp
OF
YEARS
IS
REALLY
HARD
sp
THINKING
ABOUT
THE
VARIOUS
sp
STAGES
sp
YOU
GO
sp
THROUGH
AND
THEN
ONCE
sp
YOU'VE
REACHED
sp
THE
LEVEL
OF
sp
DEPARTMENT
MANAGERS
sp
AT
ON
A
LOT
OF
sp
ISSUES
sp
YOU
TEND
TO
BE
AT
THIS
sp
STAGE
sp
BUT
IT'S
IMPORTANT
TO
REMEMBER
THAT
A
NUMBER
OF
YOUR
STAFF
MAY
BE
sp
DOWN
HERE
SOMEWHERE
sp
WHAT
I'D
LIKE
YOU
TO
DO
JUST
FOR
THE
LAST
sp
TEN
MINUTES
sp
IS
TO
sp
THINK
sp
OF
A
MEMBER
OF
STAFF
sp
YOU
sp
HAVE
sp
WHO
sp
HAS
A
sp
TRAINING
sp
NEED
AND
sp
THINK
sp
ABOUT
sp
HOW
sp
YOU
sp
WILL
sp
GO
sp
ABOUT
sp
TRAINING
sp
THEM
sp
AND
sp
THE
sp
METHODS
sp
THAT
sp
YOU
sp
WILL
sp
USE
sp
OKAY
sp
TO
sp
TRY
sp
AND
sp
IMPROVE
sp
THEIR
sp
PERFORMANCE
SO
IF
sp
YOU
COULD
JUST
{OOV}
sp
YOU'VE
sp
GOT
sp
IF
sp
YOU
COULD
sp
JUST
sp
JOT
DOWN
A
FEW
IDEAS
sp
{OOV}
sp
THAT
sp
CAN
sp
I
sp
USE
sp
THIS
sp
TRAINEE
sp
MANAGER
sp
YES
YES
{OOV}
sp
ERM
sp
ONE
sp
ONCE
sp
YOU'VE
sp
DONE
sp
THAT
sp
IF
sp
YOU
COULD
sp
GIVE
sp
IN
sp
{OOV}
sp
DIARIES
FOR
THE
DAY
sp
AND
THEN
sp
YOUR
TIME
IS
YOUR
OWN
THERE
ARE
HANDOUTS
AT
sp
THE
BACK
sp
THE
ONES
ON
THAT
sp
SIDE
sp
ARE
sp
THE
sp
ONES
FROM
THIS
AFTERNOON
THERE
ARE
sp
SOME
IF
YOU
sp
WANT
A
RESULT
sp
OF
sp
THE
{OOV}
REALLY
sp
REALLY
sp
GOOD
sp
FOR
sp
TRAIN
sp
GOOD
sp
HANDOUTS
sp
THERE
sp
SO
I
sp
WOULD
sp
RECOMMEND
sp
YOU
sp
HAVE
sp
A
sp
LOOK
sp
{OOV}
sp
{OOV}
sp
SO
sp
THERE'S
sp
THE
sp
{OOV}
sp
{OOV}
sp
{OOV}
sp
{OOV}
sp
BECAUSE
sp
{OOV}
sp
{LG}
sp
{OOV}
sp
{LG}
sp
{OOV}
sp
{OOV}
sp
{OOV}
sp
{OOV}
sp
{OOV}
sp
{OOV}
sp
{OOV}
sp
{OOV}
sp
{OOV}
sp
{OOV}
IF
sp
YOU
sp
HAVE
sp
ANY
sp
{OOV}
sp
{OOV}
sp
{OOV}
sp
{OOV}
sp
{OOV}
{OOV}
{OOV}
sp
{OOV}
sp
WHO
sp
WERE
sp
THE
sp
WINNING
sp
GROUP
sp
BY
sp
THE
sp
WAY
sp
{OOV}
WHO
sp
WON
sp
WHICH
sp
GROUP
sp
WAS
sp
THE
sp
WINNING
sp
GROUP
sp
{OOV}
sp
{OOV}
sp
WHICH
sp
GROUP
WON
sp
THE
sp
AEROPLANE
sp
{OOV}
sp
OH
sp
RIGHT
sp
WHO
sp
WAS
sp
THE
sp
TWO
GROUPS
THEN
sp
YOU
sp
WAS
sp
IT
YOU
sp
{OOV}
sp
{OOV}
sp
IT'S
A
BIT
OUT
OF
ORDER
sp
{OOV}
sp
{LG}
sp
{OOV}
sp
SO
sp
WHERE'S
sp
THE
sp
BLACK
sp
ONES
sp
{LG}
sp
{OOV}
sp
{OOV}
sp
HAVE
sp
WE
sp
GOT
sp
ALL
sp
OF
THAT
ONE
{OOV}
{OOV}
PAINT
sp
BRUSH
sp
POT
sp
{CG}
sp
{OOV}
sp
{LG}
sp
{OOV}
sp
I'LL
sp
SEE
YOU
TOMORROW
sp
MORNING
sp
GOT
sp
TO
sp
DO
sp
A
sp
SHIFT
sp
YEAH
{OOV}
RIGHT
sp
I'LL
{OOV}
THE
ERM
{OOV}
sp
{OOV}
sp